Terms of Service

The rules and responsibilities for using Loady.

1. Using Loady

Loady is a platform that connects people who need deliveries (requesters) with delivery partners (agents). You may use the app as a requester, a delivery partner, or an operations partner. You agree to use the service only for lawful purposes and in line with these terms. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the service.

2. Your responsibilities

You are responsible for the accuracy of information you provide, including addresses, contact details, and item descriptions. You must not misuse the app, harm others, or break any laws. If you are a delivery partner, you are responsible for handling items safely and following the requester's instructions where reasonable. You must not use the service for any illegal or prohibited items.

3. What we provide

We provide the platform to connect requesters and delivery partners. We do not employ delivery partners or guarantee delivery outcomes. We may suspend or restrict access if we detect misuse, a breach of these terms, or for operational or safety reasons. The service is provided "as is" to the extent permitted by law.

4. Fees and payment

Delivery fees and any other charges are shown in the app before you confirm a request. You are responsible for paying all applicable fees. Refunds are subject to our Returns, Replacements & Refunds policy. We may change fee structures with reasonable notice where required by law.

5. Limitation of liability

To the extent permitted by law, Loady and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service. Our liability is limited to the amount you paid us in the past 12 months, or as required by applicable law. We are not liable for loss or damage to items in transit beyond what is stated in our policies.

6. Changes to terms

We may update these terms from time to time. We will notify you of important changes (e.g. in the app or by email). Continued use after changes means you accept the updated terms. If you use the app in more than one role, you may need to accept the updated terms again for that role when we notify you.

7. Contact

For questions about these terms or the service, contact us through Report & Support in the app or email support@loady.app.