Delete account & data

Request deletion of your Loady account and personal data.

Request account deletion

You can ask us to delete your Loady account and delete or anonymize associated personal data. We will verify your request and process it in line with applicable law. Some information may need to be retained where required for legal, security, or accounting reasons.

What this covers

Typically this includes your profile, saved addresses, loyalty balance and history tied to your account, notification preferences, and similar account-level data. Delivery or payment records may be retained in a limited form where we must keep them by law or to resolve disputes.

How to submit a request

Email support@loady.app from the address on your account, or open Profile → Delete account & data in the Loady app, which pre-fills the request for you. Include the phone number you use to sign in (with country code) so we can locate your account. Sending the message starts your request; we may follow up to confirm your identity before completing deletion.

Before you request

If you have active deliveries, open disputes, or pending payouts, we may need to resolve those before we can fully close your account.